In the rare event that a seller has a non-paying buyer, the following process should be followed:

1) Seller attempts to contact the buyer via the message board

2) If no communication has been received after 3 days, seller contacts The Used Nappy Company

3) The Used Nappy Company will release the buyer's contact details

4) If payment / communication has not been received from the buyer after a further 48hrs, seller contacts The Used Nappy Company

5) The Used Nappy Company will refund selling fees and the seller can relist the auction

If more than 3 complaints regarding a buyer or seller are received, The Used Nappy Company reserve the right to suspend the account. In the situation where a buyer has paid but not received the won item(s) and no contact can be made with the seller, we reserve the right to suspend that seller.