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Help Topics |
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To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.
When registering you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.
Mandatory fields include:-
Once registered you will receive E-Mail confirmation.
Should you encounter any registration difficulties please contact us. To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably:-
- Category selection
- Item Details
- Auction Settings
- Shipping and Payment
- Listing preview
- Listing confirmation
The listing process is developed in such a way that you are guided through every step seamlessly.
The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.
Step two enables you to enter your item title and description, a full wysiwyg editor is in place to enable you to use HTML descriptions.
Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-
· Auction type:-
Standard Auction
This is a single quantity auction - you can sell a batch of nappies as a single listing through a standard auction (recommended for most sellers)
Dutch Auction
Dutch auction enables you to list a multiple quantity auction, for example if you have 100 nappies to sell you can list all of these together in a single auction. Bidders will be able to select how many they wish to bid for.
· Currency:-
You can select your preferred auction currency using the drop down menu available
· Quantity:-
This field is only active if listing a Dutch auction, please see above for an explanation of this listing type
· Auction Starts At:-
This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.
· Reserve Price:-
Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.
· Buy It Now:-
Buy It Now allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.
You can also list buy it now only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy it now only auction you need to set the buy it now value to be exactly equal with the start bid.
· Offer-Range :-
Similar to classified ads - you can set a price bracket in which you are willing to accept an offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.
Tip: Use Offer-Range with Buy It Now ONLY auctions for a classified ads type listing (i.e no bids available)
· Bid increment:-
This option can be used to set your own custom bid increment if preferred.
· Item featuring:-
The following options are available to you (fees apply), these will highlight your item on site to ensure they reach more visitors:-
- Bold text
- Highlighted background
· Set start/end time:-
You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.
· Private Auction:-
Private auction will hide the bidders identity on the item details page
· Image upload:-
To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere
· Auto Re-List
For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.
On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.
Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members area.
The final step provides you with listing confirmation. Placing a bid on an item you are interested in couldn’t be easier, when viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.
To place your bid simply enter the amount you wish to bid e.g. 50.00. Please note no currency symbols are required. The bid will be placed in the auction currency.
Once done you will be asked to review your bid and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit your bid simply press the “Place Bid” button.
If your bid is high enough to take the lead in the auction a confirmation message will be displayed to you, however if your bid has not taken the lead be it due to a higher proxy bid or not meeting the reserve price you will be invited to make a further bid.
Should you decide to retract your bid this can be done via the “Current Bids” section of the member’s area.
You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you can place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However should the item receive other bids the site will automatically re-bid for you (upto 2,000 in this scenario) to ensure you remain in the lead. If the option is available you can use “Buy It Now” to purchase the item immediately without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.
The “Buy It Now” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded. Buy out’s cannot be retracted. The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page. Once a sale has been processed, both the seller and the buyer will be able to leave feedback for each other. The feedback rating is from one star to five stars, and a feedback comment can also be left. The feedback can be left from the “Feedback” tab from the Members Area. The feedback can only be left once, and it cannot be edited afterwards. Site admin will reserve its right to delete malicious or untrue feedbacks. In the rare event that a seller has a non-paying buyer, the following process should be followed:
1) Seller attempts to contact the buyer via the message board
2) If no communication has been received after 3 days, seller contacts The Used Nappy Company
3) The Used Nappy Company will release the buyer's contact details
4) If payment / communication has not been received from the buyer after a further 48hrs, seller contacts The Used Nappy Company
5) The Used Nappy Company will refund selling fees and the seller can relist the auction
If more than 3 complaints regarding a buyer or seller are received, The Used Nappy Company reserve the right to suspend the account.
In the situation where a buyer has paid but not received the won item(s) and no contact can be made with the seller, we reserve the right to suspend that seller. You will need to have a credit card to pay via GFoogle Checkout (our preferred method) or a PayPal account to pay your selling fees for using this site.
You will receive a monthly invoice via e-mail for your selling fees on the 1st of each month (if you do not receive an invoice this is because your balance is below the minimum transaction charge levied by PayPal to The Used Nappy Company).
Please note PayPal or Google Checkout will not charge you for paying your selling fees.
If fees are not paid within 7 days a reminder invoice will be sent.
If payment is still outstanding within a further 7 days a final reminder e-mail will be sent.
If payment is not received within 7 days of the final reminder e-mail the seller's account will be suspended with The Used Nappy Company To add a shop- login to the members area - click on the MY SHOP tab (to the right) - work through the four tabs (subscription setup, main settings, shop pages & custom categories). Subscription SetupChoose your shop type: * Free Shop, to include 5 items - Free of charge! * Small Shop, up to 10 items - for only £2.50 * Medium Shop, up to 25 items - for only £5.00 * Large Shop, up to 50 items - for only £7.50 * or a Featured Shop, with up to 100 items - for only £10.00 (If selecting a paid for shop – payment will be requested before shop is activated)
Main Settings - Enter Shop Name - Enter Shop Description (Brief description) - Enter Keywords (for search engines to use) - Upload your own logo (100kb limit) - Select Design (currently only default shop design is available)
Shop Pages - Featured items (optional – choose the number of featured items to appear in your shop) - Ending Soon items (optional – choose the number of ending soon items to appear in your shop) - Recently listed items (optional – choose the number of recently listed items to appear in your shop) - About this shop (fuller description about the shop) - Shop Specials (e.g. current offers) - Shipping info. (e.g. only ship to UK) - Company Policies (e.g. payment methods)
Custom Categories Create a number of custom categories that will be unique to your shop.
To create custom categories: 1. Enter Category Name ("Add Category" under "All Categories"). 2. Click "Save Changes". 3. Click "Generate Categories". 4. When finished click the "HERE" link in the box that appears near the top of the screen.
- To create a sub-category click on the blue "tree" link left of your new category and follow instructions above.
Note: Do not create Category names which include words used in other categories from the same level, as these will cause small conflicts. (Example of conflicting categories names: "Business" and "Business Ventures")
Note: Custom categories can only be used for listing items in the "Shop Only" option (i.e. not when listing in the main auction area).
- Select which categeories you want to be able to list items in for your shop.
Note: If you don't select any categories for your shop, all categories will be available by default.
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